Your Satisfaction Is Our Priority

At Matrixin Shop, we take great pride in the craftsmanship and quality of our jewelry. If for any reason you're not fully satisfied with your purchase, we’re here to help.

1. Returns Eligibility

To qualify for a return, your item must:

·         Be unused, unworn, and in its original condition

·         Be returned with original packaging (including gift boxes, tags, etc.)

·         Be sent back within 14 days of delivery

Please note: Earrings and custom-made pieces are non-returnable due to hygiene and personalization.

2. Refund Process

Once we receive and inspect your return, we will notify you via email. If approved, your refund will be processed to your original payment method within 5–10 business days.

3. Exchanges

Need a different size or color? We offer exchanges for eligible items based on availability. Reach out to our support team, and we’ll help make it right.

4. Return Shipping

·         Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

·         We recommend using a trackable shipping service or purchasing shipping insurance for your protection.

5. Damaged or Defective Items

If your item arrives damaged or has a craftsmanship defect, please contact us within 5 days of delivery. Include a photo and your order number—we’ll offer a replacement, repair, or refund as appropriate.

6. How to Start a Return

📩 Email us at: Support@Matrixinshop.com
📦 Please include your full name, order number, and reason for the return.

We’re here to ensure your shopping experience is as beautiful as the jewelry we create. If you have any questions, don’t hesitate to contact our friendly customer support team.